Ricky Cecchini
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Recent activity by Ricky Cecchini-
Mastering Training within CloudRadial
Course Creation Videos Bigger Brains Training Videos *** Note *** Bigger Brains processes are subject to change. For the most updated instructions on managing these courses, please visit the foll...
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Integrating Hudu Articles Into Your Portal
Aside from building out KB articles yourself, you can seamlessly bring your documentation over from Hudu to your client portal without reinventing the wheel. Create an API Key in Hudu Entering the...
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Embedding YouTube Videos into Your Portal
YouTube is a leading video hosting service that many organizations utilize. Because of it's ability to mark videos as unlisted and "private", it's a solid selection to host training videos for your...
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Integrating ITBoost Articles Into Your Portal
Aside from building out KB articles yourself, you can seamlessly bring your documentation over from ITBoost to your client portal without reinventing the wheel. To do so, follow these instructions:...
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Embedding Vimeo Videos into Your Portal
Vimeo is a leading video hosting service that many organizations utilize. Because of it's ability to mark videos as unlisted and "private", it's a solid selection to host training videos for your c...
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Integrating Zendesk Guide Articles Into Your Portal
Aside from building out KB articles yourself, you can seamlessly bring your documentation over from Zendesk Guide to your client portal without reinventing the wheel. To do so, follow these instruc...
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Ticketing Form Best Practices
Ticketing forms are an art. Make them too long and hard to fill out and nobody will do them. Make them too light on information and they're useless to you. The key is to get the right amount of da...
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Understanding Service Requests
Transcript: In this lesson, we'll be learning about Service Requests in CloudRadial CSA.Service requests are an organized, visual way to present solutions and services that clients can order ...
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Status Workflows: Setting Up a Single-Level Approval Workflow
One of the most common use cases for Status Workflows is the single-level approval, where only one approver is needed to send the ticket on to the MSP to fulfill. Follow these best practices to get...
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Status Workflows: Setting Up Multi-Level Approval Workflows
If the single-level approval workflow isn't enough for your client(s), then you can always go for a layered multi-level approval. Note that there is a prerequisite to create a single-level approval...