Ricky Cecchini
- Total activity 533
- Last activity
- Member since
- Following 0 users
- Followed by 5 users
- Votes 16
- Subscriptions 247
Articles
Recent activity by Ricky Cecchini-
Using Tokens and Advanced Question Templates
In this video, we cover using custom tokens and how they apply in dynamic scenarios - particularly with question templates. It's an advanced-level move that can have huge benefits for scalable m...
-
Creating Custom Service Request Catalogs
TranscriptionToday, we're going to be looking at how to create a custom service request catalog.Start by navigating down to the partner section of CloudRadial, specifically in the content subsecti...
-
How to Transfer Content from One Area to Another
Often times, you'll find yourself wanting to put certain content from one content folder into another. Common use cases include: Wanting to move content from one folder to a brand new one Consolid...
-
Understanding Checklists within Tickets
The checklist functionality within tickets is a way to supercharge technician efficiency. When tickets are sent to a supported PSA, they will populate the appropriate area for checklists/tasks/to-d...
-
Reviewing QBR Data with the Sales Matrix
-
PowerShell Script Generation
CloudRadial supports PowerShell script generation through a few modules (Problem Reports, Service Requests, and Assessments). In these ticket-capable modules, you can use the Script functionality t...
-
Using the Messages Function in CloudRadial
-
Understanding Confirmation Messages in Tickets
In CloudRadial, problem report and service request tickets have an optional area that can trigger a confirmation message after the ticket has been submitted. This area can be used in several diffe...
-
Adding Content for a Single Client
-
Creating a Course