Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding Checklists within Tickets
The checklist functionality within tickets is a way to supercharge technician efficiency. When tickets are sent to a supported PSA, they will populate the appropriate area for checklists/tasks/to-d...
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Reviewing QBR Data with the Sales Matrix
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PowerShell Script Generation
CloudRadial supports PowerShell script generation through a few modules (Problem Reports, Service Requests, and Assessments). In these ticket-capable modules, you can use the Script functionality t...
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Using the Messages Function in CloudRadial
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Understanding Confirmation Messages in Tickets
In CloudRadial, problem report and service request tickets have an optional area that can trigger a confirmation message after the ticket has been submitted. This area can be used in several diffe...
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Adding Content for a Single Client
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Creating a Course
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Mastering Training within CloudRadial
Course Creation Videos Bigger Brains Training Videos *** Note *** Bigger Brains processes are subject to change. For the most updated instructions on managing these courses, please visit the foll...
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Integrating Hudu Articles Into Your Portal
Aside from building out KB articles yourself, you can seamlessly bring your documentation over from Hudu to your client portal without reinventing the wheel. Create an API Key in Hudu Entering the...
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Embedding YouTube Videos into Your Portal
YouTube is a leading video hosting service that many organizations utilize. Because of it's ability to mark videos as unlisted and "private", it's a solid selection to host training videos for your...