Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
How to Handle One User in Multiple Companies in CloudRadial UCP
In certain instances, you may require one or more users to access multiple companies in CloudRadial. By adding users to multiple companies within CloudRadial, users will be able to change between c...
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Adding the Chris Wiser Risk Assessment to Your Tenant
The Chris Wiser Maturity Model Security Risk Assessment is an assessment that is based on the standards and coaching of Chris Wiser, CEO of The Wiser Agency. The Wiser Agency is a company committ...
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Stock CloudRadial Portal Content
This article serves as a living repository for content that is in current or past iterations of CloudRadial. The content is archived inside ZIP folders for easy upload/merge into your current Cloud...
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Conditional Board Routing in ConnectWise
In certain instances, you may find yourself wanting to allow the users submitting tickets to choose from different options in a drop-down set. From these answers, you can make it so their answers d...
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Tracking Office 365 Users in Kaseya BMS
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Understanding Ticket Routing Capabilities as a Whole
Ticket routing in CloudRadial is extremely powerful. That's largely thanks to its extreme degrees of flexibility that allow it to transfer information that a user submits from a form to any place t...
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Understanding Tokens
Tokens are the names of the variables used within CloudRadial. They are preceded by the @ symbol (Ex: @DefaultToken). Tokens are used as placeholders for various things that contain values - such a...
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Tracking Office 365 Users in Syncro
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Tracking Office 365 Users in Autotask
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Tracking Office 365 Users in ConnectWise
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...