Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Conditional Board Routing in ConnectWise
In certain instances, you may find yourself wanting to allow the users submitting tickets to choose from different options in a drop-down set. From these answers, you can make it so their answers d...
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Tracking Office 365 Users in Kaseya BMS
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Understanding Ticket Routing Capabilities as a Whole
Ticket routing in CloudRadial is extremely powerful. That's largely thanks to its extreme degrees of flexibility that allow it to transfer information that a user submits from a form to any place t...
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Understanding Tokens
Tokens are the names of the variables used within CloudRadial. They are preceded by the @ symbol (Ex: @DefaultToken). Tokens are used as placeholders for various things that contain values - such a...
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Tracking Office 365 Users in Syncro
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Tracking Office 365 Users in Autotask
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Tracking Office 365 Users in ConnectWise
A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...
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Using Tokens and Advanced Question Templates
In this video, we cover using custom tokens and how they apply in dynamic scenarios - particularly with question templates. It's an advanced-level move that can have huge benefits for scalable m...
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Creating Custom Service Request Catalogs
TranscriptionToday, we're going to be looking at how to create a custom service request catalog.Start by navigating down to the partner section of CloudRadial, specifically in the content subsecti...
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How to Transfer Content from One Area to Another
Often times, you'll find yourself wanting to put certain content from one content folder into another. Common use cases include: Wanting to move content from one folder to a brand new one Consolid...