Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding Your RPS Values in ServiceAI
ServiceAI continuously displays three essential metrics throughout the platform that assess your readiness for AI deployment and overall service desk performance. These scores are referred to as RP...
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Integrating HaloPSA to ServiceAI
Connecting your HaloPSA instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. You can also surface ServiceAI dire...
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Editing Email Permissions
Transcription Today we'll be going over how to edit user and company email permissions and how to ensure that they're settings are configured correctly. This step is critical to ensuring any email...
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Creating Problem Report Packages
Today we'll learn how to create custom problem report packages. Problem report packages is a list of options for tickets that sync back to your PSA. They're also what end users use to send ticket...
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All About ServiceAI's Articles Tab
The Articles tab serves as ServiceAI's knowledge management center, transforming documentation into the core engine that drives AI confidence and response quality. This section provides MSPs with c...
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All About AI Chat in ServiceAI
This article replaces the previous "AI Chat Sandbox" article. The standalone Sandbox has been retired and folded into the main AI Chat experience that now opens as your home page when you sign in t...
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Integrating Syncro to ServiceAI
Connecting your Syncro instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. Follow the instructions below to le...
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Understanding the Software tab in CloudRadial
The software tab can be found under the Infrastructure area of the feature set (Infrastructure > Software). How does CloudRadial obtain software information? This tab is always present, but it only...
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Creating Efficient Onboarding and Offboarding Forms
Supplementary Resources:Select the ZIP link below to get access to the referenced onboarding/offboarding forms. Be sure to check out this article on how to import/export content into your tenant f...
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Branding Your CloudRadial Portal
OverviewThe first thing your clients notice about the portal is whether it looks like yours. Branding is a short job — an afternoon at most, and much less if your logo files are already to hand — a...