Ricky Cecchini
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Recent activity by Ricky Cecchini-
All About ServiceAI's Articles Tab
The Articles tab serves as ServiceAI's knowledge management center, transforming documentation into the core engine that drives AI confidence and response quality. This section provides MSPs with c...
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All About AI Chat in ServiceAI
This article replaces the previous "AI Chat Sandbox" article. The standalone Sandbox has been retired and folded into the main AI Chat experience that now opens as your home page when you sign in t...
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Integrating Syncro to ServiceAI
Connecting your Syncro instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. Follow the instructions below to le...
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Understanding the Software tab in CloudRadial
The software tab can be found under the Infrastructure area of the feature set (Infrastructure > Software). How does CloudRadial obtain software information? This tab is always present, but it only...
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Creating Efficient Onboarding and Offboarding Forms
Supplementary Resources: Select the ZIP link below to get access to the referenced onboarding/offboarding forms. Be sure to check out this article on how to import/export content into your tenan...
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Branding Your CloudRadial Tenant
The first step to a brand-new portal is making it look good. Starting off with some branding elements ensures that your portal gets the exact look and feel of your company. Let's get your portal lo...
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Team Management in ServiceAI Enterprise
Please Note: This feature is available only with ServiceAI's Enterprise edition.Effective team management in ServiceAI enables MSPs to control client access, improve security, and organize agents a...
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All About ServiceAI's Recommendations Tab
The Recommendations tab serves as ServiceAI's strategic improvement engine, transforming analytical insights into concrete, actionable tasks designed to systematically enhance service desk performa...
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Integrating Zendesk to ServiceAI
Connecting your Zendesk instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. Once connected, Zendesk is also sup...
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Understanding Templates
The template functionality allows you to apply a text template into the Meeting Notes field within CloudRadial's Planner. Applying templates can expedite the process of logging notes and make for m...