Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
About Channels in CloudRadial Chat
Channels are the most important concept to understand in CloudRadial Chat. Everything else, Responders, PSA integration, and Live Chat, builds on this foundation.The idea is straightforward: your c...
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Producing Your Own Portal Walkthrough Videos
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Understanding the Security tab in CloudRadial
The Security tab is comprised of sub-tabs of reporting pulled from several key areas, including: 365 Backup Backups Identity (formerly Data Breaches) Email Log Ins Diving into Detail on Each Tab ...
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Connecting Your PSA to CloudRadial UCP
CloudRadial UCP supports multiple professional service automation (PSA) tools. Connect your PSA to sync ticket data, users, and various other bits of information to help you automate and improve yo...
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Understanding the CloudRadial Chat Queue
The Live Chat Queue gives you a real-time view of the conversations moving through your chat channels. It is a monitoring screen: you can see who started each conversation, when it began, and where...
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All About ServiceAI's Companies Tab
The Companies tab serves as ServiceAI's client intelligence center, transforming raw client interaction data into strategic relationship insights that drive both account management and AI deploymen...
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How to Use Ask Orion in ServiceAI
This article was rewritten for the 2026-05-14 release. Ask Orion is now the in-app help chat for product questions only. The data-chat features (ticket analysis, KB lookup, company and user insight...
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Integrating Autotask to ServiceAI
Connecting your Autotask instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. Follow the instructions below to l...
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How Service Channels Work in CloudRadial Chat
Service Channels are where your technical team(s) receive and work the chats that come in from your client channels. This article explains what a service channel is, why you might run more than one...
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All About ServiceAI's Users Tab
The Users tab serves as ServiceAI's end-user intelligence center, transforming raw individual user data into personalized service insights that drive both targeted support strategies and optimized ...