Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding the CloudRadial Chat Queue
The Live Chat Queue gives you a real-time view of the conversations moving through your chat channels. It is a monitoring screen: you can see who started each conversation, when it began, and where...
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All About ServiceAI's Companies Tab
The Companies tab serves as ServiceAI's client intelligence center, transforming raw client interaction data into strategic relationship insights that drive both account management and AI deploymen...
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How to Use Ask Orion in ServiceAI
This article was rewritten for the 2026-05-14 release. Ask Orion is now the in-app help chat for product questions only. The data-chat features (ticket analysis, KB lookup, company and user insight...
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Integrating Autotask to ServiceAI
Connecting your Autotask instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. Follow the instructions below to l...
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How Service Channels Work in CloudRadial Chat
Service Channels are where your technical team(s) receive and work the chats that come in from your client channels. This article explains what a service channel is, why you might run more than one...
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All About ServiceAI's Users Tab
The Users tab serves as ServiceAI's end-user intelligence center, transforming raw individual user data into personalized service insights that drive both targeted support strategies and optimized ...
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Understanding Your RPS Values in ServiceAI
ServiceAI continuously displays three essential metrics throughout the platform that assess your readiness for AI deployment and overall service desk performance. These scores are referred to as RP...
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Integrating HaloPSA to ServiceAI
Connecting your HaloPSA instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. You can also surface ServiceAI dire...
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Editing Email Permissions
Transcription Today we'll be going over how to edit user and company email permissions and how to ensure that they're settings are configured correctly. This step is critical to ensuring any email...
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Creating Problem Report Packages
Today we'll learn how to create custom problem report packages. Problem report packages is a list of options for tickets that sync back to your PSA. They're also what end users use to send ticket...