Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
CloudRadial CSA Audit Trail Logs
Note to all CloudRadial partners: This feature was introduced on February 21st, 2022. No audit logging data prior to this date has been captured. The Audit Trail is used to get detailed informatio...
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Understanding and Managing Company Groups
Company Groups allow you to tag companies with a custom label that can then be used to simplify content publishing. It's a key component to making sure that your content distribution is accurate, ...
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Understanding Security Roles
Please Note: Ticket View Settings have moved and are no longer defined in the same area as Security Roles. Please read the documentation listed here to learn how to modify Ticket View Settings for ...
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How to Build Customized Forms
Creating customized forms in CloudRadial allows you to streamline data in a consistent, scalable way ensuring that internal processes are maintained across all clients, starting from the form itsel...
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About OIDC Authentication
As part of our ongoing commitment to security, we deployed a significant update to CloudRadial's authentication system on the week of April 14th, 2025. This new OIDC-based authentication system pro...
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CloudRadial Launch Resources & Tips
This article exists to help consolidate the various tips, best practices, and resources provided by CloudRadial to Partners in a single article for easy access. Contact your account manager for fur...
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Branding Your CloudRadial Tenant
The first step to a brand-new portal is making it look good. Starting off with some branding elements ensures that your portal gets the exact look and feel of your company. Let's get your portal lo...
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Understanding Role Assignments
Role Assignments are the method in which CloudRadial Partners can quickly and easily apply security roles to the users within the platform. These roles are now definable and applicable to users by...
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Roles Use Case: The Account Manager
Security roles enable you to tailor specific permissions for users loaded into your CloudRadial tenant. Permissions affect the overall visibility and general functionality of every feature within y...
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Roles Use Case: The Billing User
Security roles enable you to tailor specific permissions for users loaded into your CloudRadial tenant. Permissions affect the overall visibility and general functionality of every feature within y...