
Ricky Cecchini
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Recent activity by Ricky Cecchini-
Setting Up the ConnectWise Integration with CloudRadial Chat
The ConnectWise Chat connector for ConnectWise Manage uses an API member to connect to your PSA system. This connection will allow tickets to be submitted to the PSA from Chat and connect Chat user...
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Mastering Training within CloudRadial
Course Creation Videos Bigger Brains Training Videos *** Note *** Bigger Brains processes are subject to change. For the most updated instructions on managing these courses, please visit the foll...
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Adding Bigger Brains University Courses
This article requires you to have your Bigger Brains content package ready for deployment. For the latest instructions on how to add Bigger Brains courses to your tenant, please follow the instruct...
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Bigger Brains Course List
CloudRadial is overhauling the Bigger Brains course enrollment and tracking progress. Please bear with us as we complete the transition to a newer, sleeker, and easier method. For more details on t...
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Integrating the Bigger Brains Course Catalog (Legacy Method)
CloudRadial is in the process of changing the way it manages Bigger Brains courses. For current instructions on Bigger Brains deployment, click here. For the rationale and approach to the transitio...
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Integrating with Bigger Brains via SSO
Bigger Brains offers a comprehensive library of 240+ award-winning eLearning courses designed to enhance business productivity and efficiency. About Bigger Brains About the Free and Premium Cours...
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Integrating with ClipTraining via SSO
ClipTraining offers a very modular approach to training featuring courses made up of "clips", or short video tutorials. ClipTraining works well for users who need to learn something from scratch or...
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Bigger Brains / CloudRadial Process Transition
CloudRadial is underway with a new method of handling Bigger Brains courses. This method will ultimately improve and expedite the way that you, as a CloudRadial Partner, can add, manage, and serve ...
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Removing Bigger Brains Courses from Clients
This method only applies to the Legacy method of managing Bigger Brains courses. For information on Legacy and the newer SSO method of accessing courses, please see this article. Removing premium ...
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CloudRadial CSA and Portal 365 Overview
Welcome to CloudRadial! As an MSP, you already know the challenges of demonstrating your value to clients while managing your services efficiently. CloudRadial's Client Services Automation (CSA) an...