Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Setting Up the Syncro Integration with CloudRadial Chat
The CloudRadial Chat connector for Syncro uses an API token to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and connects Chat users to their respective ticket...
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Creating Your CloudRadial Chat Account (Starter, Pro, and Enterprise)
This article covers how to create your CloudRadial Chat account and begin setup. It applies to every version (Chat Starter, ChatAI Professional, and ChatAI Enterprise). Create Your Account Frequent...
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Understanding the CloudRadial Chat Dashboard
The Dashboard is the first screen you see when you open CloudRadial Chat Admin. It gives you a high-level, read-only snapshot of how your chat channels are performing. There is nothing to set up or...
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How to Submit a Feature Request
Have an idea that would make a CloudRadial product work better for you and your clients? We'd love to hear it! Submitting Your Request What to Expect Tips for a Good Request Submitting Your Request...
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Microsoft 365 Group Mapping in CloudRadial UCP
Tier Limiation: M365 Group Mapping is available to UCP Partners on the Professional and Enterprise plans. This update introduces two changes to CloudRadial UCP: a reorganized Microsoft 365 setting...
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Understanding Back Syncing in ServiceAI
Back sync is one of the most important steps in getting ServiceAI up and running. This article explains what back sync does, how to choose the right date range, and what to expect during the proces...
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Integrating CloudRadial UCP Articles to ServiceAI
MSPs using CloudRadial's Unified Client Portal (UCP) can seamlessly integrate their portal's documentation with ServiceAI, enabling bi-directional article management. This integration not only allo...
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Adding ServiceAI In-PSA Assistance for Your Technicians
ServiceAI's AI Chat can be embedded directly inside your PSA ticket interface as a pod or insights module. Today, the in-PSA experience is available for HaloPSA, ConnectWise PSA, Autotask, and Zend...
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Integrating Kaseya BMS to ServiceAI
Connecting your Kaseya BMS instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more.Follow the instructions below to ...
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Understanding Exclusions in ServiceAI
If you're implementing ServiceAI for your MSP, one of the most critical - yet often overlooked - setup steps is configuring exclusions. While it might seem like a minor administrative task, proper ...