Jeff Farris
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Articles
Recent activity by Jeff Farris-
Handling Action Required items in the Inbox
An Ask AI run can pause partway through when it needs a person to supply information or approve an action. CloudRadial AutomationAI collects these paused runs in the Action Required inbox, where yo...
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Reading the Usage page (history and daily log)
The Usage page in CloudRadial AutomationAI shows your workspace's AI consumption: the current period at a glance, a breakdown by model, a historical chart, and a daily usage log. This article expla...
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Understanding Usage Credits and billing
CloudRadial AutomationAI meters all AI usage in Usage Credits, a single unit that covers every AI call your workspace makes. This article explains how AI consumption converts to Credits, what Inclu...
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Using Ask AI, the AutomationAI assistant
CloudRadial AutomationAI includes Ask AI, a goal-oriented AI assistant that investigates and acts across your connected tools, then reports back. This article explains how to start a run, scope the...
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Using Actions: Reusable Webhook Automations in ServiceAI
Actions is a per-Tenant library of reusable webhook automations in ServiceAI. Each action sends an outbound HTTP request — with placeholders you can fill in at run time — to an external system, and...
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CloudRadial AutomationAI Overview
CloudRadial AutomationAI is a multi-tenant MSP automation control plane. You build automations visually in the Designer, deploy them to runners you operate in your own Azure subscription, and run t...
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Configuring Chat Quick Actions in ServiceAI
Chat Quick Actions are a configurable strip of one-click prompt buttons that appear on the ServiceAI chat home page. Each button sends a pre-written prompt into a new AI Chat conversation, so techn...
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Setting Up the ServiceAI App in Zendesk
The ServiceAI app surfaces inside the Zendesk agent workspace as a sidebar app on the ticket. When a technician opens a ticket, the app shows the AI ticket summary, a Related blade (related tickets...
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Configuring Pod Quick Actions in ServiceAI
Pod Quick Actions are a configurable strip of one-click prompt buttons that appear in the ServiceAI pod launcher when a technician opens a ticket inside their PSA. Each button sends a context-ancho...
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Using Regression Testing to Find and Fill Article Gaps in ServiceAI
What Regression Testing Does in ServiceAI ServiceAI's Regression Test feature replays recent real tickets through your assistant and evaluates the responses against what your knowledge base actuall...