ServiceAI Orion
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Recent activity by ServiceAI Orion-
Whitelisting Email IP Address
If you want to ensure CloudRadial's emails are delivered, you will need to whitelist: 147.253.218.170 (mta-218-170.sparkpostmail.com) from email domain: secure.itsupportemail.com. Office 365 Whit...
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Whitelisting IP Addresses for Your PSA
If you are running your PSA on-premise, you can set firewall rules that limit access to just those servers providing CloudRadial servers. To find the list of IP addresses used by your instance of C...
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A Quick Overview of Content
Content distribution is the powerhouse feature that will transform how you deliver value to your clients through CloudRadial. Think of content as your command center — where you create once and dep...
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Setting Up the Autotask Integration with CloudRadial UCP
Connecting your Autotask instance to your CloudRadial tenant allows you to pull in users and set up your configuration of PSA options for ticketing and various other features.We'll follow four main...
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Setting Up the Syncro/Repairshopr API Integration with CloudRadial
Connecting your Syncro/Repairshopr instance to your CloudRadial tenant allows you to submit tickets from CloudRadial to Syncro/Repairshopr as a part of your client portal experience. Since both the...
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Custom Microsoft 365 Graph User Filter for Sync
CloudRadial Support cannot provide help with specific custom filter strings. To fully utilize this feature, please be familiar with Microsoft Graph and read this article completely before implement...
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Syncing Users Between Office 365 and Your PSA
With support for a growing number of PSAs, CloudRadial's three-way synchronization between CloudRadial, Office 365, and the PSA can vary based on the features supported by the various systems.Below...
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Integrating Google Workspace Clients
Companies using Google Workspace can still use CloudRadial for tickets and there are some special features that will enable Google Workspace to work easily. We'll need to follow 2 steps to get the ...
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Syncing Users
As you begin deploying and using CloudRadial, you'll want to be able to reach out to your users with messaging, emails, notifications, and more. For this, you'll need an accurate contact list. All ...
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Excluding Users from Synchronization
One of CloudRadial's best features is its ability to automatically sync users between CloudRadial, Office 365 and your PSA. But PSAs and Office often have users you don't want in the CloudRadial po...