Jeff Farris
- Total activity 407
- Last activity
- Member since
- Following 0 users
- Followed by 7 users
- Votes 1
- Subscriptions 214
Articles
Recent activity by Jeff Farris-
Working Issues in ServiceAI: Review, Approve, Apply, and Reject
Every review action on an issue happens on its detail page. This article walks through the workflow from opening an issue to applying or rejecting it. For an overview of issue types and statuses, s...
-
Creating Issues in ServiceAI
Issues can enter your queue four ways: you submit one manually, you ask Orion to generate recommendations, you share a record from a detail page as a task, or Orion and the triage pipeline create o...
-
All About ServiceAI's Issues Tab
The Issues tab is ServiceAI's unified review queue. It brings together the recommendations, proposed corrections, agent feedback, and tasks that Orion (ServiceAI's AI) and your team members surface...
-
Configuring RPS Scoring in Settings
The RPS Scoring page in Settings lets you customize the AI prompts that calculate Relative Performance Scores (RPS) for your tickets, agents, and users. RPS values are AI-generated quality and perf...
-
How the AI Generate Buttons Work (Scripts, Workflows, and Playbooks)
CloudRadial AutomationAI includes an AI Generate button in three places: the Designer (to generate a script), the Workflows page (to generate a whole workflow), and the Playbooks page (to generate ...
-
Creating custom agents and using them in workflows
Beyond the catalog, CloudRadial AutomationAI lets you build your own agents and use them in workflows. This article covers creating a custom agent, generating one with AI, importing and exporting a...
-
Browsing and installing agents from the catalog
An agent in CloudRadial AutomationAI is an AI worker you hand a goal; it reasons, calls tools, and returns a structured result. The Agents page includes a catalog of ready-made agents you can insta...
-
Grounding agents and AI Prompt nodes on knowledge
Grounding connects a knowledge base to an Agent node or an AI Prompt node in CloudRadial AutomationAI, so the model reasons with your own documents instead of general knowledge alone. This article ...
-
Authoring knowledge in workflows: Knowledge-Write and Knowledge-Consolidate nodes
CloudRadial AutomationAI includes two workflow nodes for authoring knowledge as part of a workflow: Knowledge-Write and Knowledge-Consolidate. They let a workflow record what it produced into your ...
-
Managing your knowledge base
Knowledge in CloudRadial AutomationAI is a folder tree of documents your automations can read and write. Agents and AI Prompt nodes can be grounded on it for context, and playbooks use it to store ...