Jeff Farris
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Articles
Recent activity by Jeff Farris-
Clearing the Autotask Settings Cache
To improve platform speed and performance, CloudRadial caches Autotask settings for queues, status, issues, sub-issues, resources, and other configuration items. Why Refresh the Cache? Clearing th...
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Debugging Office 365 Synchronization Issues
If Office 365 won't sync or has stopped syncing with CloudRadial, the solution typically involves a rights issue with the application that was generated using the PowerShell script located under Pa...
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Integrating with CloudRadial UCP with Addigy
Addigy provides an easy way to pull Mac endpoint information into CloudRadial UCP. This article walks through how to set up the connection, configure CloudRadial UCP, and map your companies to thei...
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Changing PSAs
When changing PSAs that integrate with CloudRadial you will want to use the information below to ensure a smooth transition:Important!Be sure to go to Partner > Account > Labs and click Remove PSA ...
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Integrating ConnectWise ChatAssist
You can integrate ConnectWise Chat Assist and other chat agents that rely on a web page with CloudRadial. When integrated, a chat icon appears at the top of the CloudRadial user page as follows: ...
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Reporting Multi Factor Authentication (MFA) Information
MFA status is based on a user registering for MFA. CloudRadial gets the MFA information from the Microsoft Graph API. The old per-user MFA status (StrongAuthenticationMethods and/or StrongAuthentic...
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Integrating with Mailchimp
With MailChimp integration, you can sync the marketing lists you build in CloudRadial with MailChimp. To understand how this works, you'll need to understand how MailChimp handles "audiences". An a...
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Getting the Error Message "Not Setup as Microsoft Partner"
If you receive the script error "This account is not setup as a Microsoft Partner" when running the CloudRadial Partner Setup Application PowerShell script for delegated access, the problem is poss...
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Integrating Datto BCDR (Formerly Datto Backup)
CloudRadial can obtain information from your Datto BCDR and display it in the portal. This shows your clients that you are performing regular backups of their data. The information shown to clients...
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Integrating with Auvik
Auvik integration provides a new Network tab under Infrastructure. It shows your client's devices and networks. Learn more details about Auvik directly from their site at https://www.auvik.com In A...