Jeff Farris
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Recent activity by Jeff Farris-
Setting up TopLeft Integration
TopLeft is a project reporting and management tool that works with ConnectWise and Autotask. When TopLeft is integrated with CloudRadial, your clients will have a Projects option under the Account ...
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Converting to Status Workflows
Prior to July 2021, managing ticket workflows in CloudRadial was handled differently. The diagram below shows how the previous settings were migrated to the newer workflow standard. In addition, th...
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Integrating Thread Chat with CloudRadial
Thread (formerly Chatgenie) allows your service team to chat with clients in Microsoft Teams and Slack, plus a whole lot more. You can integrate Thread with CloudRadial while also allowing the chat...
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Integrating Social Intents Chat with CloudRadial
Social Intents is a chat solution for Teams and Slack. You can integrate Social Intents Chat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email fro...
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Integrating with Microsoft Teams
With CloudRadial, you can present your portal as a tab inside your client's Teams application across all the platforms that your clients utilize Teams (PC, Mac, and Mobile). Not only does this make...
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Integrating with Domotz
Domotz integration provides a new Network tab under Infrastructure. It shows your client's devices obtained through the Domotz API. In Domotz In your Domotz portal, https://portal.domotz.com, clic...
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Integrating with Zoho Desk
While CloudRadial doesn't work directly through Zoho Desk APIs, you can still use CloudRadial to submit tickets through email. CloudRadial uses a "noreply" from address, but we do set the reply ema...
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Integrating with TimeZest
You can easily integrate TimeZest into your CloudRadial ticketing using the confirmation page settings for either ConnectWise or Autotask PSAs. To integrate TimeZest with ConnectWise Manage: Edit ...
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Integrating Drift Chat with CloudRadial
Drift chat provides a powerful and extensible platform for chat. You can integrate Drift Chat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email fr...
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Integrating LiveChat with CloudRadial
LiveChat provides a powerful and extensible platform for chat. You can integrate LiveChat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email from t...