Jeff Farris
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Articles
Recent activity by Jeff Farris-
Opening a Ticket in Your PSA from Triage
Opening a Ticket in Your PSA from TriageWhen reviewing triage results, you can open the original ticket directly in your PSA ticketing system without leaving ServiceAI.Using the View in Help Desk B...
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Setting Your Default Time Range
Setting Your Default Time RangeServiceAI lets you save a personal default time range for ticket and data views. Once set, your preferred range is applied automatically each time you open a filtered...
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Linking a GitHub Repository to an Azure Function App
This article is in support of CloudRadial's open source project for Azure Functions. Please see https://github.com/cloudradial/CloudRadialCsaAutomations for more information. To make use of CloudRa...
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Creating a Microsoft Entra ID App Registration for Azure Function Authentication
This article is in support of CloudRadial's open source project for Azure Functions. Please see https://github.com/cloudradial/CloudRadialCsaAutomations for more information. Azure Functions must b...
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Triggering Azure Functions from Automations
This article supports CloudRadial's open-source project for Azure Functions. Please see https://github.com/cloudradial/CloudRadialCsaAutomations for more information.Linking an Azure Function app t...
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Integrating with Mixpanel
Note: Partners require an Enterprise subscription of CloudRadial to use the Mixpanel integration. Please reach out to by submitting a ticket if you need assistance. Mixpanel is a data collection pl...
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Setting up TopLeft Integration
TopLeft is a project reporting and management tool that works with ConnectWise and Autotask. When TopLeft is integrated with CloudRadial, your clients will have a Projects option under the Account ...
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Converting to Status Workflows
Prior to July 2021, managing ticket workflows in CloudRadial was handled differently. The diagram below shows how the previous settings were migrated to the newer workflow standard. In addition, th...
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Integrating Thread Chat with CloudRadial
Thread (formerly Chatgenie) allows your service team to chat with clients in Microsoft Teams and Slack, plus a whole lot more. You can integrate Thread with CloudRadial while also allowing the chat...
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Integrating Social Intents Chat with CloudRadial
Social Intents is a chat solution for Teams and Slack. You can integrate Social Intents Chat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email fro...