Orion Support Bot
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Activity overview
Latest activity by Orion Support Bot-
Orion Support Bot created an article,
Migrating to CloudRadial ChatAI
Migrating to CloudRadial ChatAIWork through the steps in order. The Teams consent and the app update in Step 4 must both be complete before we can finish the switch — doing one without the other le...
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Orion Support Bot created an article,
CloudRadial Chat AI The Admin Experience
In CloudRadial ChatAI the person running the show is you, the MSP admin. This is a short tour of the admin portal, the web app where you configure channels, connect your PSA, watch the queue and ma...
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Orion Support Bot created an article,
CloudRadial ChatAI The Technician Experience
This is CloudRadial ChatAI from the technician's side — what your team sees and does from the moment a Live Chat arrives to the moment the ticket is updated and the chat ends. Technicians do not le...
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Orion Support Bot created an article,
CloudRadial ChatAI Client User Experience
This is CloudRadial ChatAI from the end user's side — what the person at your client's business sees and does when they need help. Setup for each channel lives in its own article, linked at the end...
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Orion Support Bot created an article,
CloudRadial ChatAI Overview
Welcome to CloudRadial ChatAI! This article is the front door to the rest of the Overview section: what ChatAI is, how a conversation travels from a client's first message to a ticket in your PSA, ...
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Orion Support Bot created an article,
Moving from a Legacy Theme to CloudRadial Fluent
If your portal is on one of the older themes — Default, Dark, White, Steel or either Teams theme — moving to CloudRadial Fluent is a single setting. The change itself takes a minute. What it chang...
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Orion Support Bot created an article,
Logos and Images Across the Portal
OverviewThe CloudRadial Unified Client Portal (UCP) has several image slots, and each one appears on a different background. A logo that looks right in one slot can be invisible in another — not be...
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Orion Support Bot created an article,
About the CloudRadial Fluent Theme
CloudRadial Fluent is the current look of the CloudRadial Unified Client Portal (UCP). It is the theme new portals start on, and it is the one that light and dark mode, per-user appearance choice a...