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CloudRadial Update July-2024

Ricky Cecchini
  • Updated

Hello Partners, and welcome to our latest product update! This update covers July 2024.

Strategic Direction

This month, our development team has been focused on refining and enhancing the Planner functionality while introducing our exciting new Storefront feature. We've also made significant strides in security improvements across the platform and addressed numerous bugs to ensure a more stable and reliable experience for both you and your clients.

For the upcoming period, our team is focusing on:

  • Planner Enhancements. We're continuing to improve the Planner experience with better filtering, sorting, and visualization options to help you manage client projects more effectively.
  • Storefront Development. The new CloudRadial Storefront is being prepared for release. It will bring your clients an integrated shopping experience with customization options and PSA integration.
  • Security Hardening. We're upgrading our security infrastructure, including certificate signing processes and addressing potential vulnerabilities to keep your data safe.

As always, please take a look below for details on what's changed in this update.

Feature and Feature Updates

  • CloudRadial Storefront V1 - Our new Storefront feature is nearing completion, allowing you to provide a customizable shopping experience for your clients. This integration includes partner and company setup, customization options, usage tracking, and secure authentication. Storefront will allow your clients to browse and purchase products directly within the portal, with integration to PSA systems for streamlined ordering.

  • Planner Timeline Improvements - We've updated the Planner with a new format that includes customizable labels and improved timeline visualization. The Planner now correctly tracks completion dates and provides better management of timeline data. We've also renamed "Install Date" to "Completed Date" for clarity.

  • Enhanced Planner Permissions - The Planner now properly respects user permission levels (personal, company, read-only) when interacting with planner cards and content, ensuring proper access control while maintaining functionality.

  • Security Certificate Update - Due to industry-wide changes in certificate storage requirements, we've updated our signing process for the agent and desktop application installers. The new certificates use SHA256 instead of SHA1, include timestamps, and are signed by "Azurative, LLC" (previously "Azurative LLC"). This improves security and ensures ongoing compatibility with modern systems.

Bug Fixes

  • Planner UI Fixes (Bug Fix) - Fixed multiple issues with the Planner interface, including customized label display, options tab functionality, timeline visualization, and filter/sorting operations.

  • Authentication Issues (Bug Fix) - Resolved several authentication-related issues, including URL redirection vulnerabilities, user-manipulated login errors, and Microsoft credentials login problems. Also fixed issues with Google Login option at the client level.

  • Security Vulnerabilities (Bug Fix) - Fixed issues with JWT containing sensitive information and addressed vulnerabilities in System.Security.Cryptography.

  • Planner Data Management (Bug Fix) - Resolved problems with planner card creation, editing, and deletion, including issues with duplicate cards, blank blades, and subscription management.

  • Banner Management (Bug Fix) - Fixed date-related issues with banners, including off-by-one errors and UTC timezone issues instead of using Partner's timezone.

  • PSA Integration (Bug Fix) - Fixed issue where clients with 7,000+ users were experiencing PSA sync failures, and resolved problems with Kaseya ticket creation without PSA key.

  • Endpoint Information (Bug Fix) - Fixed issues with endpoint warranty information not properly populating for Dell or Lenovo devices.

  • UI Rendering (Bug Fix) - Resolved several UI rendering issues, including problems downloading client course certificates, pasting images from the clipboard, and displaying duplicate antivirus entries.

Performance Improvements

  • Automations Retry Logic (Performance Improvement) - Added retry capability on 0 contacts for Kaseya sync to improve reliability of automations.
  • Backend Infrastructure (Performance Improvement) - Retired legacy keyvault connection and Redis connection environment variables to streamline and modernize our infrastructure.
  • API Optimization (Performance Improvement) - Split out the 365 Sync Additional Data Job to improve performance and reduce resource consumption during synchronization operations.
  • Certificate Signing (Performance Improvement) - Implemented use of a trusted signing account for installers, improving security and installation experience.

Coming Soon

The CloudRadial Storefront is expected to be released in the coming weeks, bringing an intuitive and customizable shopping experience to your clients. This feature will allow your clients to browse and purchase hardware, software, and services directly through the portal, with full integration to your PSA systems for streamlined ordering and fulfillment.

Feedback

We value your input! If you have any questions about this update or would like to provide feedback, please reach out to:

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