Connecting Your Communications App to CloudRadial Chat

CloudRadial Chat is designed to work seamlessly with popular communication platforms like Microsoft Teams and Slack. This integration allows you to meet your clients where they already work, making support more accessible and efficient for everyone involved.

This article will help you through the process of connecting these communication apps to CloudRadial Chat and explain what you think of doing so.

• Before You Get Started
  • General Prerequisites
  • Microsoft Teams Prerequisites
  • Slack Prerequisites
• Setting Up the Integrations
• Benefits of Connecting Communication Apps to CloudRadial Chat

Before You Get Started

Before setting up your communication app integrations, ensure you have the following prerequisites in place:

General Prerequisites

• An active CloudRadial Chat subscription
• Administrator access to your CloudRadial Chat account

Microsoft Teams Prerequisites

• Microsoft 365 administrator access
• Teams administrator permissions
• A Microsoft Teams account for your service desk

Slack Prerequisites

• Slack workspace administrator access
• A Slack account for your service desk
• Permissions to add apps to your Slack workspace

Setting Up the Integrations

Select the specific communication platform you want to integrate with CloudRadial Chat:

• Microsoft Teams
• Slack

Please Note: If you run into any issues during setup or configuration, please submit a ticket to our support team via support@cloudradial.com.

Benefits of Connecting Communication Apps to CloudRadial Chat

Integrating communication apps with CloudRadial Chat offers numerous advantages for MSPs and their clients:

• Meet clients where they are: Your clients already use Teams and Slack daily. Integrating with these platforms allows them to request support without switching applications.
• Streamlined workflows: Technicians can manage chats directly from Teams or Slack, eliminating the need to monitor multiple portals.
• Automated information gathering: The chat automatically pulls user information from CloudRadial login details, saving time and reducing errors.
• Seamless PSA integration: All communications can create tickets in your PSA system, ensuring proper tracking and service delivery.
• Omnichannel support: Provide consistent service across Teams, Slack, web, and even SMS platforms.
• AI-assisted support options: Depending on your subscription level, leverage AI to handle tier 1 support issues and gather information before technician involvement.