CloudRadial Chat supports multiple professional service automation (PSA) tools. This connection will allow tickets to be submitted to the PSA from Chat and connect Chat users to their respective tickets within the PSA tool of your choice.
Before You Get Started
Before connecting your PSA to CloudRadial Chat, ensure you have:
- An active CloudRadial Chat subscription
- Administrator access to your PSA system
- API familiarity for your PSA (specific to each system)
For specific setup instructions, refer to the link for your PSA system below.
Supported PSA Tools
The following are API-supported PSA tools - please select the one that fits your needs:
Please Note: If you run into any issues during setup or configuration, please submit a ticket to our support team via support@cloudradial.com.
Benefits of Connecting Your PSA to CloudRadial Chat
- Real-time ticket updates: Client conversations in Chat can be tracked and updated in your PSA system
- Improved client experience: Clients can access support through a familiar chat interface
- Better service delivery: Support teams can view client information and history while chatting
- Streamlined workflow: Reduce ticket back-and-forth with integrated communication tools
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