Kaseya BMS integration is in beta and is an evolving work in progress. Current features supported are:
- Selection of Kaseya BMS as a supported PSA
- Selecting a company PSA ID
- API submission of tickets using catalog item routing (queue, priority, status, issue type and sub type are supported as routing options).
- Automatic creation of contacts during ticket submission
- Feedback email template
Features still under development are:
- User syncing
- Ticket display
- Display of other PSA features such as invoices and quotes
- Routing and approvals
- You will need use an existing user (employee) or create a new user with the appropriate credentials. Be sure the user ID that you use is configured with the Security Role of "Administrator".
Please provide feedback and comments on your BMS experience to firstname.lastname@example.org