As we've added new hosting locations in Australia, Canada and Europe, we've relied on Azure's Traffic Manager to route users to the right hosting location.
What we are finding is that this process is hit or miss with the result that CloudRadial performance is sometimes affected.
So, we have setup new region specific URLs for all clients that optimize CloudRadial's speed. Your URL was instance.cloudradial.com where "instance" is your unique identifier. The new URLs are region specific:
For best results, please start using the new URL scheme. If you have a CNAME mapped to your instance, please change the mapping to the new URL. You can verify the URL by going directly to it in your browser.
It isn't mandatory to make this change, but in some areas, especially Australia, we've seen huge improvements in performance.
You can find a list of all domains assigned to your tenant by going to Partner Account and clicking under the Domains tab.
If you have any questions, please let me know. The existing URLs won't go away, but you won't get the best performance for you or your clients without making this change.