Support PINs help you identify users when they call in for support or request support from an unfamiliar email address.
When your end users log in to your CloudRadial portal, they will prompted to set a support PIN for their account. You can see how this works by impersonating a specific user under Partner > Clients.
User entered support PINs can be viewed in the Users view under Partner > Clients. In ConnectWise, this PIN is also added as a note under their contact record.