When editing a Problem Report, Service Request, Policy, Report Archive or the Feedback Settings you can specify the routing for the issue. You can now link these requests to a Microsoft Flow process.
- Create a new Microsoft Flow from a Blank template and choose Request.
- On the next page, click on "When an HTTP request is received and copy the JSON Schema from the bottom of this help article into the "Request Body JSON Schema"
- Now continue to build your flow and Save.
- Return to CloudRadial after you save the Flow, copy the URL generated in the Request step to the Routing option in CloudRadial:
- Submit your changes to save the CloudRadial item.
Now the next time the action is triggered in CloudRadial your Flow will activate.
JSON Sample Schema
{ "type": "object", "properties": { "userPsaId": { "type": "integer" }, "userEmail": { "type": "string" }, "userFirstName": { "type": "string" }, "userLastName": { "type": "string" }, "userPhone": { "type": "string" }, "userMobile": { "type": "string" }, "userIsPriority": { "type": "boolean" }, "userIsAdmin": { "type": "boolean" }, "companyPsaId": { "type": "integer" }, "companyName": { "type": "string" }, "ticketId": { "type": "integer" }, "ticketSubject": { "type": "string" }, "ticketDescription": { "type": "string" }, "ticketEstimatedTime": { "type": "integer" }, "ticketQuestionsText": { "type": "string" }, "ticketQuestionsHtml": { "type": "string" }, "feedbackRating": { "type": "integer" }, "feedbackComment": { "type": "string" }, "feedbackSentiment": {
"type": "integer"
},
"agentId": { "type": "integer" }, "agentFirstName": { "type": "string" }, "agentLastName": { "type": "string" }, "agentEmail": { "type": "string" }, "routingIsNeedsApproval": { "type": "boolean" }, "routingBoard": { "type": "string" }, "routingStatus": { "type": "string" }, "routingType": { "type": "string" }, "routingSubType": { "type": "string" }, "routingItem": { "type": "string" }, "routingPriority": { "type": "string" }, "routingSource": { "type": "string" } } }
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