Connecting Microsoft Flow to Routing

When editing a Problem Report, Service Request, Policy, Report Archive or the Feedback Settings you can specify the routing for the issue. You can now link these requests to a Microsoft Flow process.

1. Create a new Microsoft Flow from a Blank template and choose Request.
   
   
2. On the next page, click on "When an HTTP request is received and copy the JSON Schema from the bottom of this help article into the "Request Body JSON Schema"
   
   
3. Now continue to build your flow and Save.
4. Return to CloudRadial after you save the Flow, copy the URL generated in the Request step to the Routing option in CloudRadial:
   
   
5. Submit your changes to save the CloudRadial item.

Now the next time the action is triggered in CloudRadial your Flow will activate.

JSON Sample Schema

{
    "type": "object",
    "properties": {
        "userPsaId": {
            "type": "integer"
        },
        "userEmail": {
            "type": "string"
        },
        "userFirstName": {
            "type": "string"
        },
        "userLastName": {
            "type": "string"
        },
        "userPhone": {
            "type": "string"
        },
        "userMobile": {
            "type": "string"
        },
        "userIsPriority": {
            "type": "boolean"
        },
        "userIsAdmin": {
            "type": "boolean"
        },
        "companyPsaId": {
            "type": "integer"
        },
        "companyName": {
            "type": "string"
        },
        "ticketId": {
            "type": "integer"
        },
        "ticketSubject": {
            "type": "string"
        },
        "ticketDescription": {
            "type": "string"
        },
        "ticketEstimatedTime": {
            "type": "integer"
        },
        "ticketQuestionsText": {
            "type": "string"
        },
        "ticketQuestionsHtml": {
            "type": "string"
        },
        "feedbackRating": {
            "type": "integer"
        },
        "feedbackComment": {
            "type": "string"
        },
        "feedbackSentiment": { 
            "type": "integer" 
        }, 
        "agentId": {
            "type": "integer"
        },
        "agentFirstName": {
            "type": "string"
        },
        "agentLastName": {
            "type": "string"
        },
        "agentEmail": {
            "type": "string"
        },
        "routingIsNeedsApproval": {
            "type": "boolean"
        },
        "routingBoard": {
            "type": "string"
        },
        "routingStatus": {
            "type": "string"
        },
        "routingType": {
            "type": "string"
        },
        "routingSubType": {
            "type": "string"
        },
        "routingItem": {
            "type": "string"
        },
        "routingPriority": {
            "type": "string"
        },
        "routingSource": {
            "type": "string"
        }
    }
}