The data agent is designed for all Windows 7 and later computers and Windows Server 2008 and later servers. It is compatible with both 32-bit or 64-bit installations.
Each data agent installation file is custom built for a company. Users can self-install the correct data agent by:
- Clicking on their name in the top right corner of the CloudRadial application.
- Downloading the installation program highlighted on their profile page.
- Running the installation program.
Partners can download the correct agent by opening the company from the Clients tab under the Partner section.
Each installation overwrites any previous agent settings. Please allow a few minutes after installation for the endpoint or server to appear in the Infrastructure reports.
Using One Agent for All Companies
You can use any agent you download for other companies by specifying the parameter /companyid on the agent install command line.
The companyid value is the company's CloudRadial id value. If no companyid is specified, the default company will be the company for which the agent was built.
Be sure you have downloaded the latest version of the agent to use this feature.
The data agent can also be remotely deployed. Partners will need to make sure they have the correct data agent for the company and can install it silently using the command:
Note: For completely silent installation, be sure that .NET Framework 4.6.2 or greater is already installed. The agent setup program will install this version if not installed and a .NET dialog may result from this installation.
After installation, the data agent starts as a Windows service and is set to start automatically with each computer restart.
.NET Framework Required
.NET Framework 4.6.2 or greater is required for the agent to operate. Most PCs have .NET installed and updated by the operating system, but some servers may not have the latest version installed. If you are automating the deployment of the agent through a RMM script, test for and install .NET as required. You can download the latest version here:
To uninstall the agent silently, use the command:
C:\Program Files (x86)\CloudRadial Agent\unins000.exe /norestart /verysilent