Integrating CloudRadial Chat with your Website or CSA Portal

You can use the Web channel to add client chat to your company website or CloudRadial CSA portal. Whenever a new bot is created in CloudRadial Chat, a Web channel that is connected to the bot is automatically created.

• Getting the HTML Script for Your Website

• Getting the HTML Script for Your CSA Portal

To access the HTML script for your site, follow these steps:

1. Log into CloudRadial Chat
2. Select Channels from the left-hand feature set menu
3. Select Web from the available channel links
   
   

You can access a link from the Web channel page to a test page for the client web channel. This link is available to anyone without logging into the portal, so it can be shared with anyone to test the chat.

This page also provides an HTML snippet that you can embed on your website or CSA portal. You can embed it on a single page or multiple pages within the site. Select the Copy Script button to copy the HTML to your clipboard for use in another application, like WordPress.

Getting the HTML Script for Your CSA Portal 

To access the HTML script for your site, follow these steps:

1. Log into CloudRadial Chat 
2. Select Channels from the left-hand feature set menu
3. Select New Channel from the top right-hand corner
4. Select Web channel
5. Name Channel something like CloudRadial CSA 
6. Set Role to Customer
7. Enable Verified toggle
8. Select CloudRadial CSA Portal in the drop-down under the Copy Script/ Regenerate ID option

Add the HTML script to your CSA Portal

1. In your CSA Portal, navigate to Partner > Settings > Integrations > Header Scripts
2. Paste the HTML script into the Body Scripts of the Head Scripts integration. 
3. Submit and refresh the browser and you will see the CloudRadial Chat logo appear in the bottom right-hand corner. 

*Note*: To enable or disable a web channel, (for example, not ready to go live in CSA) toggle the Active switch on the right-hand side of the specific channel.