Chat Connectors

Connectors are the building blocks that CloudRadial Chat uses to communicate with other tools, such as a PSA, a database, or an SMS service.

Some channels, like the Microsoft Teams channel, are associated with a connector to tell Chat how to communicate. Other connectors provide a connection to a system like Datto Autotask or Connectwise Manage.

• Navigating to Connectors
• About Connector Types

Creating a Connector

To create a connector:

1. Navigate to Connectors from the left-hand feature set menu
2. Select New Connector at the top right
3. Choose the Connector you want to set up and follow the specific Connector's prompts
   
   

Note that you can also easily activate and de-activate the Connector using the toggle tabs on the right.

About Connector Types

All connectors have a type that describes what they do. For example, the Autotask connector and the Manage connector are both CRM connector types.

• This means they share a common set of capabilities, like querying for contacts or creating tickets. You can create custom chatops commands that access the Connectors in script.